Return & Refund Policy
At Pushpraj Collection, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may request a return under the conditions outlined below.
1. Return Eligibility
We offer a 7-day return policy from the date of delivery. To be eligible for a return:
- Item must be unused and unwashed
- All original tags and packaging must be intact
- Item must not be damaged or altered
2. Non-Returnable Items
Returns will not be accepted in the following cases:
- Items returned after 7 days of delivery
- Used, washed, or worn products
- Products without original tags or packaging
- Items damaged due to customer misuse
3. Return Process
To initiate a return:
- Contact us via email or phone within 7 days of delivery
- Provide your order ID and reason for return
- Our team will guide you through the return process
4. Return Pickup
- We may arrange a pickup through our logistics partner where available - In some cases, customers may be required to self-ship the product - Return shipping charges may apply depending on the reason for return
5. Refunds
Once your return is received and inspected:
- Approved refunds are processed within 5–7 business days
- Refunds will be credited to the original payment method
- Shipping charges (if any) are non-refundable
6. Exchanges
We allow exchanges for size or defective products, subject to availability. If the requested size is unavailable, a refund will be issued instead.
7. Damaged or Incorrect Products
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with proof (images/video). We will resolve the issue on priority.
8. Order Cancellation
Orders can be canceled before shipment. Once shipped, cancellation is not possible, but you may request a return after delivery.
9. Contact Us
Email: pushpraj.lifestyle.footwear@gmail.com
Phone: 8009400510
Address: Talpura chowk, near Bhavani Hospital, opposite Chetan Mobile, Pardi, Nagpur
